Get in Touch With Us

Got a question about a free spins no deposit offer, spotted something that needs updating, or want to flag an issue with one of the casinos we cover? This page explains how to reach the Online Casinos team and what we can actually help with.

The Best Way to Reach Us

Email is the most reliable channel. Write to us at [email protected] and a member of our team will read your message personally — we do not rely on automated replies. Tell us upfront what your message concerns (a specific offer, a correction, a general question) so we can route it to the right person and get back to you faster. We aim to respond within two working days, though this can stretch during busier periods.

What We Can Help With

• Questions about listed offers — If a headline offer, wagering requirement, or free spins condition for any casino on this site is unclear, ask us and we will point you to what we know.
• Corrections — Bonus terms, editorial ratings and licensing details change often. If you believe something we have published is out of date or inaccurate, tell us and we will look into it.
• Content suggestions — If there is a topic related to online casinos in the US you would like us to cover in more depth, such as banking methods or state-specific eligibility, let us know.
• Partnership or editorial enquiries — If you represent a licensed operator or a relevant organisation and want to discuss working with us, introduce yourself and outline your enquiry.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We can point you toward national and state-level support resources, though we are not a crisis or counselling service ourselves.

What We Cannot Do

We are an independent comparison and review site, not a casino operator, a payment processor or a regulator. That means we are not able to:

• Process deposits, withdrawals or account verification on behalf of any casino
• Credit, extend or dispute a bonus, free spins offer or wagering requirement — these are set and administered by the operator, not by us
• Access or resolve issues with your account at any casino listed on this site
• Provide legal advice on gambling regulations in your state

For account-specific issues, including a free spins offer that has not been applied correctly, deposit and withdrawal timing, or identity verification, please contact the customer support team of the casino directly through the channels listed on its own site.

Before You Get in Touch About a Bonus

If your message relates to a free spins no deposit offer or another welcome bonus, it helps to have a few details ready: the name of the casino, the offer as advertised, and roughly when you saw it. Bonus terms such as wagering multipliers, maximum cashout limits, eligible games and expiry dates vary between operators and can change without much notice, so we always encourage readers to check the current terms on the casino's own site before relying on anything published here. If you are comparing several welcome offers, our Best Non GamStop Casinos 2026 page may also be useful background reading.

A Note on Accuracy and Independence

We review and rank online casinos based on publicly available information, including licensing status, published bonus terms and editorial assessment — commission from any operator does not buy a higher position on this site. Reader feedback genuinely shapes what we correct and cover next, so if something we have written has misled you in any way, we would rather hear about it than not.

Thank you for taking the time to read this. We look forward to your message.